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Alika Training Privacy Policy

  1. Introduction

Alika Investments, trading as Alika Training (“Alika Training,” “we,” “us,” or “our”), is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us, whether through our website, training sessions, or other communications.

  1. Information We Collect

We collect personal information to provide our training services, facilitate operator hiring, certificate verification, and to ensure compliance with our accreditations and legal obligations. The types of information we may collect include:

  • Personal Identification Information: Name, surname, identity number, date of birth, contact details (address, phone number, email address).
  • Educational and Employment Information: Previous training, qualifications, employment history, and related information necessary for accreditation, training, and potential hiring purposes.
  • Training and Certification Information: Records of training courses attended, performance assessments, and certifications issued.
  • Communication Information: Records of correspondence, inquiries, and feedback, including those related to hiring and certificate verification.
  • Website Usage Information: IP address, browser type, and other technical information when you visit our website.
  1. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Training Services:To deliver our accredited training programs, assess your performance, and issue certifications.
  • Accreditation and Compliance: To comply with the requirements of our accrediting bodies (TETA, QCTO, and the South Africa Labour Department) and other legal obligations.
  • Communication: To respond to your inquiries, provide information about our services, send important updates, and facilitate communication related to hiring and certificate verification.
  • Record Keeping: To maintain accurate records of training attendance, performance, and certification.
  • Improving Our Services: To analyze data and feedback to enhance our training programs and customer experience.
  • Verification: To verify certificates upon request, ensuring the integrity of our certifications.
  • Operator Hiring: To facilitate the hiring of trained operators by potential employers, including sharing relevant training and qualification information with consent.
  1. Disclosure of Your Information

We may disclose your personal information to:

  • Accrediting Bodies: TETA, QCTO, and the South Africa Labour Department for accreditation and compliance purposes.
  • Service Providers:Third-party service providers who assist us with training delivery, IT support, and other operational needs. These providers are bound by confidentiality agreements and are required to protect your information.
  • Legal Authorities: When required by law or to protect our rights and safety or the rights and safety of others.
  • Employers: If the training was sponsored by your employer, or if they require verification of training, or if they are seeking to hire trained operators. We will only share information for hiring purposes with the explicit consent of the operator.
  • Individuals requesting certificate verification: When verifying a certificate, limited information will be shared to confirm the validity of the certification.
  1. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Implementing physical, technical, and administrative safeguards.
  • Restricting access to personal information to authorized personnel.
  • Regularly reviewing and updating our security practices.
  1. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

  1. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to legal limitations.
  • Objection: You have the right to object to the processing of your personal information in certain circumstances.
  • Consent for Hiring: You have the right to give or withdraw your consent for us to share your training and qualification information with potential employers for hiring purposes.

To exercise your rights, please contact us using the contact details provided below.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:  

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or by other means of communication. We encourage you to review this policy periodically.